Hospital Policies

Check-in/Arrival Policy

When you arrive for your appointment, please text or call 907-235-8960, or come inside the clinic to let the staff know you are here. Please leave your pet in the car until we are ready for you to come into the appointment room. This is to decrease stress for your pet and avoid confrontation with other animals in the clinic.

Leash/Carrier Policy

For the safety of your pet, all dogs must be on leash and cats/small animals must be in carriers. If you do not have a carrier, we have cardboard carriers for purchase at the clinic. Please do not bring your pet into the lobby until we are ready for your appointment.

Late/No Show Policy

Please arrive 10-15 minutes prior to your appointment. Bring any previous medical records/vaccination history from other clinics, or preferably email them ahead of time to info@homervet.com

If you are running late, please call the clinic to let us know. If you are more than 10 minutes late, we may need to reschedule you to a different time in order to provide our patients with the amount of time they deserve for a thorough examination.

If you do not call to cancel or do not show up for your appointment, we may take a non-refundable deposit fee if you decide to reschedule. Please note that this is not an extra fee, but will go towards paying for your rescheduled examination cost.

Appointment/Surgery Cancellation Policy

If you need to cancel your appointment or surgery, please do so as far in advance as possible so that we can help another patient in need. Appointments or surgeries cancelled on the same day that they were to occur may be charged a $50 cancellation fee.

Same Day Urgent Care/Emergency Policy

We understand that your pet may get sick suddenly or that accidents happen. If you pet has an urgent problem or emergency, please notify the clinic of your issue. We will do our best to triage your pet so that they can be seen. An urgent care or emergency fee may apply in order to accommodate your pet so they can receive immediate care.

Payment Policy

We accept cash, debit or credit card and payment is due at the time of service. A 3% surcharge will be added to all credit card transactions to cover processing fees. Paying by cash or debit will avoid this surcharge fee. Payment plans are not offered, however we accept Care Credit or Scratch Pay as great flexible payment options. Please call the front desk to learn more about these plans. Please let our veterinary staff know if you have any financial concerns before veterinary services are rendered.

If you are under 18 years of age a legal guardian must be present or accessible to consent to medical treatment and authorize payment.

Prescription Policy

Legally, a valid Veterinary-Client-Patient relationship is required in order to dispense medication to your pet. This means that your pet must be seen by one of our veterinarians within the past year in order to prescribe medications. If you require a prescription refill, you may text or call 907-235-8960, email info@homervet.com or use our Pet Desk app. Please allow 3 business days for prescription refills.

Prescription Return Policy

Once medications have left the premises, FDA regulations state that we cannot accept them back for a refund or credit. The only exception is for certain prescription foods (e.g Hill’s) and some products (e.g Vetri-Science) where the manufacturer offers a palatability guarantee. Any unused controlled substances should be disposed of at the Homer Police Department.

Mutual Respect Policy

Our staff are required to treat all clients with respect and courtesy. If you feel that you have not been treated this way, please inform the management staff and your concerns will be addressed. We also expect the same behavior be extended towards our staff. If a client is discourteous, disrespectful or belligerent to a staff member, we reserve the right to terminate the veterinary-client relationship.

Privacy Policy

We do not send any financial information to third parties nor do we keep credit card information on file.